WHICH PAYMENT METHODS DO YOU ACCEPT?

We accept payments by credit card, Paypal, Klarna, Giropay and iDeal.

HOW HIGH ARE THE SHIPPING COSTS?

Shipping costs are free of charge within Germany. If the parcel is sent outside Germany, shipping costs will be charged. Please contact us for further information.

WHEN WILL I RECEIVE THE GOODS?

If you order by 12.30 p.m. on Monday to Friday, the goods will be handed over to our shipping service provider (DHL/DPD) on the same day. Otherwise the goods will be dispatched on the next working day. Please note that public holidays may delay delivery. This applies for deliveries within Germany.

CAN I RETURN MY ORDER?

Yes, you have a 14-day right of return. For more detailed information, please visit the following page: https://liliplay.de/index.php/widerrufsbelehrung/

ARE YOUR WOODEN TOYS SAFE?

Yes, our wooden toys are made from high-quality and pollutant-free materials that comply with EU safety standards.

HOW CAN I CONTACT CUSTOMER SERVICE?

You can reach our customer service by e-mail at info@liliplay.de

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